Last Updated: March 22, 2024

Welcome to Olze Pumps’ website (“www.olzepumps.com”). We strive to provide our customers with high-quality products and excellent service. If for any reason you are not satisfied with your purchase, we offer returns and refunds subject to the following terms and conditions:

1. Eligibility:

• You may return unused and undamaged products purchased from our website within [insert number] days of the purchase date.
• To be eligible for a return, your item must be in its original packaging and in the same condition as when you received it.

2. Initiation of Return:

• To initiate a return, please contact our customer support team at info@olzepumps.com within the specified return period.
• Please provide your order number and a brief explanation of the reason for the return.
• Our customer support team will provide you with further instructions on how to return the product.

3. Return Shipping:

• You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received by us safely.

4. Inspection and Approval:

• Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy.
• If the return is approved, we will process your refund to the original payment method used for the purchase.

5. Refunds:

• Refunds will be processed within [insert number] business days of receiving your returned item.
• The refund amount will be for the purchase price of the returned item, minus any applicable shipping fees and restocking fees.
• Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution’s processing times.

6. Exclusions:

• Certain products may not be eligible for returns or refunds due to hygiene reasons or other limitations. Please refer to the product description or contact our customer support team for more information.

7. Contact Us:

If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at info@olzepumps.com or by mail at:

Olze Pumps
28 Reading Golf Estate,
26 Fore st, New Redruth,
Alberton.

Thank you for choosing Olze Pumps. We appreciate your business and aim to make your shopping experience as smooth as possible.